| I was so pissed off at Airline A for the past few days. They double charged me for my flight to Jakarta and now they are not responding to my request for a refund for a mistake THEY MADE! Online self-help - no assistants, no one has been online to serve any of their customers, talks about poor customer service. Not only that, they now introduce the premium helpline that charges you 2 bucks every minute you hold on the line for no assistants to assist. All you get is the machine operator repeating something along this line "This call charges you 2bucks every minutes, our operators are currently busy, please hold on until our assistants are free to assist." UBER BULLSHIT... Don't even think about the self-help line as it will only divert you to premium helpline. And, NO ONE, ABSOLUTELY NO ONE, will reply your emails... so I am thinking, customer service department for Airline A is only an empty shell. If you have not known, Airline A also recently imposed counter check-in charges for all you non-internet savvy people, and even if you really are tech savvy, so how are you to print your boarding pass when you are overseas - assuming you are not one of the smartphone holders. If everyone can fly, why impose these charges? They said, it's to make fees charged to you appear transparent, how so? I don't think your flight tix are charged cheaper by even a couple of dollar. And they used to introduce ALL-IN-FARES for all flights, but if you noticed recent 100 mil passengers promotion leaflet/ad, it certainly excludes all airport taxes and service charges. So when you think your cost to fly is only a dollar or so, read carefully. Airline A is becoming cunning and is setting up traps to catch all consumers, like you and I. My advice, be mindful before you decide to fly via Airline A. And I, probably will never take Airline A anymore despite the lower fares as compared to its rivals as you don't see the hidden cost that you'll have to pay. Seriously, if you do the maths, they are all about the same. Airline A totally dissappoints me. 
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